OGABI IYANUOLUWA ELIZABETH

Led statutory audit engagements, verifying the accuracy of financial transactions and ensuring compliance with regulatory standards.

Prepared comprehensive audit findings reports and developed actionable recommendations, contributing to improved financial controls and management.

Managed end-to-end tax compliance processes, including computing and remitting statutory payments (PAYE, WHT, Pension, VAT) and filing financial statements in Tax-Promax.

Coordinated effectively with clients to gather essential information and documentation, streamlining audit and tax preparation workflows.

Utilized QuickBooks for precise posting of bank statements and invoices, alongside preparing detailed working papers, bank reconciliations, and various tax/payroll schedules.

Provided comprehensive support to customers, addressing inquiries related to foreign transfers, cryptocurrency, and gift card processing across multiple communication channels (phone, email, chat).

Processed and resolved a high volume of customer requests in strict adherence to company policies, ensuring accuracy and customer satisfaction.

Collaborated cross-functionally with team members and other departments to streamline customer service operations and enhance request processing efficiency.

Maintained meticulous records of customer interactions and requests using company software, ensuring data integrity and facilitating accurate reporting.

Conducted quality control checks and performed research to identify and resolve complex customer issues, contributing to improved service delivery.

Designed and delivered engaging Commerce lessons aligned with the school's curriculum and educational standards, fostering student comprehension.

Assessed student learning through preparing and grading assignments, quizzes, and tests, providing constructive feedback to support academic progress.

Provided individualized support and mentorship to students, addressing learning needs and promoting a positive, inclusive classroom environment.

Maintained accurate records of student performance and collaborated with school administration to coordinate educational activities and programs.

Managed end-to-end inventory processing for delivery, including identifying, pulling, packing, and shipping items in accordance with company standards.

Ensured accurate order fulfillment by sorting, organizing, and storing inventory, while conducting quality control checks for completeness.

Provided direct customer support, responding to inquiries and resolving concerns across phone, email, and chat channels to ensure high satisfaction.

Maintained precise records of inventory and order fulfillment using company software, contributing to efficient tracking and reporting.

Collaborated effectively with team members to streamline order processing and enhance overall customer service efficiency.